Learning Team Reflection Essay

IntroductionIn business, quality refers measures of excellence and remaining ease of defects, deficiencies, and significant variations. Quality fruits or services ar brought about by the commitment to abide by certain examples. These standards be put in place to maintain customer or user satisfaction, (Business Dictionary.com, 2014). In this paper, cultivation Team A go out discuss total quality management, ISO standards, how these standards are used to make better an establishment, benefits and challenges of these standards, and the role of the quality control department indoors an organization in relation to TQM and ISO standards. bring Quality Management and ISO sum up quality management may be defined as managing the complete organization so that it excels on all dimensions of products and services that are of import to the customer, (Jacobs, H., & Chase, R., 2011). The two primary goals of total quality management (TQM) are to checker that the product or service is c arefully designed, and secondly, to ensure systems within the organization can consistently produce and design the product or service. TQM resembles sixer Sigma to a great degree, but it is a different process. TQM focuses on ensuring standards and guidelines are actually reducing errors while Sigma looks to reduce defects, (Jacobs, H., & Chase, R., 2011).ISO are a series of standards used to measure quality. These guidelines are international guidelines established by the knowledgeable Organization for Standardization. To gain certification for these standards, the process takes greater than a year. ISO 9000 represents standards for the criteria that fatality to be met during manufacturing processes. ISO 14000 refers to rules or guidelines set for environmental management of industrial production. This standard simply promotes useful tools for businesses to help manage environmental impact, (Investopedia, 2014). Advantages of TQM and ISO in organizationsclient satisfaction is t he main goal for every organization. Customers are satisfied if they develop a product or service that meets their expectation and if it is of fair price. Total Quality management helps to provide this quality assurance for the customers. It helps the organization to stigma the pick outed corrections and improve production. Apart from satisfied customers, organizations overly need to improve their efficiency and effectiveness of doing business. TQM places a focus on immanent process that includes process alignment, consistent delivery and process productivity (CEBOS, 2012). With TQM, organizations exit have a longer term competitive edge. TQM is a philosophy that empowers all the employees and it promotes continuous and sustained improvement. Its basic principle is that the cost of bar is less than the cost of correction (Gharakhani, Rahmati, Farrokhi, & Farahmandian, 2013).Like TQM, ISO also provides benefits for a business. tally to (ISO, 2014), when a company improves its operations, it saves cost. Having internationalized standards will improve operations and reduces operational expenses. Standards will help to enhance customer satisfaction and access new markets. It also helps companies to increase their productivity and stay in the competitive edge. ISO 9000, certification increases marketability and reduces product liability risks, because the quality of the product is enhanced. With the ISO 14000, organizations reduce their footprint in spheric environment. ISO14000 helps companies to save in energy consumption, reduce the cost of waste management, and improve corporate image among regulators, customers and the public (ISO, 2014).ReferencesBusiness Dictionary.com (2014). Quality. Retrieved from, Business Dictionary.com Web state of affairs http//www.businessdictionary.com/definition/quality.html Investopedia (2014). ISO 9000. Retrieved from, Investopedia Web put http//www.investopedia.com/terms/i/iso-9000.aspInvestopedia (2014). ISO 14000. R etrieved from, Investopedia Web site http//www.investopedia.com/terms/i/iso-14000.aspJacobs, F., & Chase, R. (2011). Product and Service Design. In (Ed.), Operations and leave Chain Management (13th ed., pp. 38-67). Boston, MA McGraw-Hill Irwin. CEBOS (2012). How Can TQM Make Your Business more than Successful?. Retrieved from, CEBOS Web site http//www.cebos.com/how-can-tqm-make-your-business-more-successful/ Gharakhani, D., Rahmati, H., Farrokhi, M. R., & Farahmandian, A. (2013). Total Quality Management and organisational Performance. American Journal of Industrial Engineering, 1(3), pp. 45-50. ISO. (2014). Benefits of International Standards. Retrieved from http//www.iso.org/iso/ central office/standards/benefitsofstandards.htm ISO. (2014). ISO 14000 Environmental management. Retrieved from http//www.iso.org/iso/home/standards/benefitsofstandards.htm